Telefonmarketing, Kundengewinnung, Kaltakquise, Kundenservice, Neukundengewinnung

SALES

UVM is the external sales partner for your business. As a specialist in premier B2B telemarketing, we undertake sales activities on your behalf in a friendly, professional manner, with your existing customers and with new ones.

Starting with the design and development of a sales database, following through to cold-calling and finally closing sales, our value-added chain ranges from making first contact, through scheduling appointments, providing market research, to direct telesales.

When you give us responsibility for your existing business customers, we will carry out a one-off customer satisfaction survey followed by on-going analysis of your customers’ requirements. Our work therefore not only gives you feedback from your customers but can also generate additional orders.

The service offered by UVM covers, but is not limited to, the following key competencies:

SALES PROCESS

Selling strategy, targets, sales database, telesales campaigns, analyses, time logs, reporting

NEW CUSTOMER ACQUISITION

Market research, first contact (cold calling), sending out information, arranging appointments, closing deals

CARING FOR EXISTING CUSTOMERS

Analysing customer satisfaction and customer requirements, making contact by telephone, sending out information, closing deals

KEY ACCOUNT MANAGEMENT

Organisation, undertaking relevant tasks, Customer Care Concept

CUSTOMER DATA MANAGEMENT

Maintenance and updating of contacts and their details

CUSTOMER SERVICE

Your customers have constant access to a representative, with a dedicated telephone number for them to call